Feel free to bring any catered food for your event! To make it even easier, we partner with Salvatore's, our neighboring caterer on the 1st floor. When you order from them, we’ll handle the pick-up and setup to ensure your meal is fresh and hot for your guests. Order and pay for your appetizers, meals, or desserts directly & we’ll pick it up and set it up for you during the party (http://www.salvatoresriverwalk.com/)

Please help us protect our space by following these decor rules.  Failure to follow these rules will result in loss of deposit and potential responsibilty for damages.  

• Tape Rules: You can use Scotch or masking tape on doors, windows, or tables, but please avoid using any tape or adhesive on walls, ceilings, light fixtures, furniture, or floors.

• Balloon Displays: Ensure balloon garlands or displays can fit in the elevator and that you can set them up within your 30-minute setup time. All balloon displays must be removed after the party, as our staff cannot dispose of them.

• Loose Balloons, Confetti, & Piñatas: Limit loose balloons to 30 and keep them contained in the café area due to potential choking hazards and mess.  Please do not bring ANY confetti or glitter as our space serves infants as well and we need to keep our floors safe. We also do NOT allow piñatas unless they are the style where you pull strings versus cracking them open.

• Helium Balloons: Make sure helium balloons are tied down with weights, as we have very high ceilings.

• Outside Vendors: If you’re bringing in outside vendors (e.g., face painters, magicians), please inform us in advance so we can coordinate the necessary paperwork.

• Corkboard & Easel: We provide 2 easels for posters or signs, and a corkboard for additional decorations or photos.

• Setup & Cleanup: We will handle all set-up and cleaning with the Signature Package. For the DIY package, you have 30 minutes before the party to set up and 15 minutes after to take down and remove all decorations. If you exceed this time, an "overtime" charge will apply. Our staff will handle cleaning tables, chairs, sanitizing play equipment, and vacuuming, but you are responsible for taking down your decor and popping then disposing of any balloons.

If you choose our Signature Package, we will set-up for you--simply give us your child's theme. While we have plans for dinosaur, building blocks, sports, unicorns, under the sea, outer space, and other themes. We are also prepared to tackle unique themes--if your kiddo really wants a rainbow-ninja-in space party--we can make it happen!

Please follow the steps online through our Wellness Living portal.   If you'd rather have a staff member guide you through the booking process on the phone, feel free to call us during business hours. You can also always reach us at birthdays@stem-spot.com.

Steps to book online:

1. Reserve Your Date and pay your deposit online.

2. Customize Your Party: After your deposit, you'll receive an email with a customization form to select your birthday party package & add-ons as well as any customizations.

3. Event Link: We'll create a custom event link that you can include in your invitations so guests can complete waivers in advance.

4. Confirmation: We’ll confirm details 5 days before the party and remind you of any missing waivers and to confirm all add-ons and customizations.

5. Party Time: Arrive and enjoy your celebration!

6. Final Payment: At the end of the party, settle the remaining balance (plus any add-ons) with your card on file or another accepted payment method.

Canceling 14 days or more before party: We will refund your deposit or we transfer your deposit so you can re-schedule the same package on another available date.  This must be done on phone by speaking directly to a staff member and receiving a confirmation email.  

Canceling 6 to 13 days before the party: We will credit your deposit on your client account to use at STEMSpot for future play, classes, events, or birthdays (credit is valid for 6 months).

Canceling 5 days or less before the party: Unfortunately, when you cancel so close to the party date, we have already prepared for the materials for the event staffed your party hosts.  It is too short notice to open up the time-slot to other customers,  so you will not receive your deposit back.  If you added a barista add-on or activity/craft add-on, the cost of those add-ons cannot be refunded either, as they require extra advanced preparation.  Birthday party cancellations are not officially canceled until you discuss directly with a STEMSpot employee AND receive a confirmation e-mail stating the event is canceled. 

Absolutely! Our members receive 15% off their birthday party package.

At STEMSpot, our party hosts are fully compensated for their time and efforts during your event, so tipping is not required. However, if you feel that the service provided went above and beyond your expectations, you are welcome to add a gratuity on the final invoice at the end of the party.

You will be asked to pay your balance at the end of your party. We can charge any additional purchases made day-of and provide you with a final invoice. We accept cash or credit card. We do NOT accept personal checks.